PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE. YOU HEREBY PROVIDE YOUR PRIVACY POLICY.
This Privacy Policy (“Policy“) is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.
Users are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, Our Company intends to convey the manner in which the user’s information is collated and used by Our Company while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.
Our Company reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the user’s signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. Our Company reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.
Our Company’s information security practices and policies; and Our Company’s policy on sharing or transferring User’s data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We suggest that User regularly check this Privacy Policy to apprise yourself of any updates. User continued use of Website or provision of data or information thereafter will imply User unconditional acceptance of such updates to this Privacy Policy.
‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by Our Company to provide specific services to the user through the Website. The user has the option not to provide User Information if the user wishes not to avail the specific service for which the User Information is required.
If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to Our Company.
Our Company collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.
Our Company receives, scrutinizes and stores User Information for security and technical reasons such as IP address, login id, email address, password, devise connection information transaction history, date, time and duration of session on the Website.
Our Company automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. Our Company will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age or income level).
Sometime the Website uses cookies so that the Website can provide the user with more customized information when the user returns to the Website. "Cookies" are used to store user preferences and to track user trends, so as to enhance the user’s interactive experience and generally improve the Website’s services to the user. The user can set the browser to notify the user when the user is sent a "cookie", giving the user the chance to decide whether or not to accept it. If the user accepts a "cookie", the user agrees to the use of any User Information collected by the Website using that cookie. The user may update the profile information of the user at any time on the Website.
The user can add or update the User Information on a regular basis. When the user updates the User Information, Our Company will keep a copy of the prior version for its records.
The User Information is primarily used by Our Company to facilitate a better, customized and convenient use of the Website’s services. The User Information is used by Our Company inter alia to (i) respond to the user’s queries, requests and inquiries; (ii) update new features of the Website, (iii) improve and customize the Website’s service, (iv) detect and prevent fraud and abuse of the Website, (v) examine the identity of the user’s and the authenticity of offers, delivery or transfer of offers, etc. (vi) administer the Website, (vii) inform any change in the Terms of Use or this Policy or the Terms and Conditions of Sale, (viii) send surveys and marketing communications that Our Company believes may be of interest to the user; (ix) personalize the user’s experience on the Website by presenting advertising, products and offers tailored for the user; (x) help the user address its problems with the Website including addressing any technical problems; (xi) complete and fulfill the user’s purchase, process payments, communicate with the user regarding the user’s purchase and provide the user with related customer service; and (xii) protect the integrity of the Website.
User Information is used and disclosed if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal process. Our Company may disclose User Information to law enforcement officers, third party rights owners, or others that is in its opinion reasonably necessary to enforce the Website’s Terms of Use, this Policy and Terms and Conditions of Sale. Our Company will share some or all of the User Information with another entity should Our Company merge with, or be acquired by that entity or receive investments from that entity.
Our Company may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. Our Company does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. Our Company understands that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with: (i) third party vendors for delivery of the products ordered through the Website, (ii) third party service providers engaged by Our Company to perform the services on Our Company’s behalf, (iii) third party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons.
Our Company may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to e-mail. Our Company respects the user’s privacy and if the user does not want to receive e-mail or other communications from Our Company, user may inform the same to our customer care service.
User represents that:
User can always choose not to provide the requested information to Our Company, it may however result in user’s inability to use certain features of the Website. User can add or update the User Information on a regular basis. When you update information, Our Company will keep a copy of the prior version for its records.
Our Company treats the User Information as confidential and Our Company does not disclose or transfer User Information to any third party. Our Company takes all necessary precautions to protect the User Information and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Our Company’s business.
Our Website may contain links to third party websites. Users agree and understand that privacy policies of these third party websites are not under Our Company’s control. Users should check the privacy policy of the third party websites before accessing them or providing any User Information to them. Our Company is in no way responsible for any loss, damage, cost or expense incurred by the user as a result of accessing these third party websites and providing User Information to them.
Our Company implements reasonable security practices and measures to protect the information from unauthorized access, damage, use, disclosure or impairment. Our Company implements such measures, as per its internal policies, in compliance with applicable laws and as it may deem fit. However, Our Company cannot guarantee that the User Information may never be disclosed in a manner inconsistent with this Policy or as a result of unauthorized access or an act by a third party or as a result of an error in transmission, etc. Our Company is not responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Our Company including but not limited to acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer
Email: info@fareyexpress.com
If the user has any questions or grievances or complaints regarding the Website or this Privacy Policy, user can contact the Company’s grievance officer at the email address provided above.
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